Privacy Policy

Effective Date: 8/1/2025
Last Updated: 8/18/2025

1. Introduction

Apollo Net is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet access services and visit our website.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (address, phone number, email)
  • Government-issued identification for account verification
  • Payment information (credit card details, billing address)

2.2 Service Usage Information

We automatically collect information about your use of our services:

  • Internet usage data (bandwidth consumption, connection times)
  • Device information (MAC addresses, device types)
  • Network performance data
  • Technical support interactions

2.3 Website Information

When you visit our website, we may collect:

  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, maintain, and improve our internet services
  • Account Management: To create and manage your account, process payments, and provide customer support
  • Network Management: To monitor network performance, prevent abuse, and ensure service quality
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Communication: To send service-related notifications, billing statements, and important updates
  • Marketing: To send promotional materials (with your consent where required)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in:

  • Payment processing
  • Technical support
  • Network infrastructure maintenance
  • Marketing services
  • Legal and accounting services

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (subpoenas, court orders, warrants)
  • Government requests for national security or law enforcement purposes
  • Emergency situations involving danger to persons or property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Network usage logs are typically retained for 90 days unless longer retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request a copy of your data in a structured format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Request restriction of processing in certain circumstances

To exercise these rights, contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Provide targeted advertising (where applicable)

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notification to registered users
  • Other appropriate means of communication

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Apollo Net, LLC
Phone: (984) 250-0081
Email: help@apollonet.org
Website: www.apollonet.org

13. Jurisdiction-Specific Information

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.