Text Messaging (SMS) Terms & Conditions for Apollo Net.
Acceptance, Scope & Opt-In
By signing up for Apollo Net services and providing your mobile phone number, you expressly consent to receive transactional, operational, and customer support text messages from Apollo Net. These include:
- Automated System Alerts: Service status notifications, outage updates, billing reminders, and automated appointment confirmations.
- Direct Customer Support: Non-automated, direct text communications from Apollo Net support agents, account managers, or field technicians regarding your service request or account inquiry.
Opt-In Mechanics
- Service Sign-Up: Opt-in occurs upon accepting the Apollo Net Service Agreement during checkout, paper application completion, or direct onboarding with customer support.
- Direct Contact: Initiating text communication directly with Apollo Net staff also constitutes consent to respond via SMS.
- Voluntary Nature: SMS communication is offered for service convenience. Opting out will not affect your underlying service with Apollo Net.
Message Frequency & Rates
- Frequency: Varies based on service activity, scheduled appointments, network maintenance, and active support inquiries.
- Rates: Apollo Net does not charge a fee for SMS notifications; however, standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out & Support
- Opt-Out: Reply STOP to any text message received from Apollo Net at any time to opt out. You will receive one final text confirming your unsubscription.
- Support: Reply HELP to any text message, or reach out directly to customer support at help@apollonet.org or 984-250-0081.
Privacy & Data Protection
Apollo Net respects your privacy. Mobile numbers, opt-in data, and SMS consent will never be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network transmission.
